Business Development Operations Manager - US and UK (Remote)

About Foxtrot

Foxtrot Services is a trusted, certified global partner in the Palantir Foundry ecosystem. We help organizations unlock the full value of their Foundry investments by providing expert teams and solutions exactly when and where it’s needed. Our offerings span everything from pilot projects and MVPs to full use case delivery, solution architecture and design, ongoing maintenance, and strategic advisory - enabling faster, more impactful outcomes with Foundry.

Your Role

As the Sales & Business Development Operations Manager, you will serve as the key conductor for Foxtrot’s sales and deal pipeline, ensuring commercial readiness and smooth execution from lead generation through contract renewal. You’ll coordinate closely with internal stakeholders - across sales, delivery, finance, and leadership - to streamline processes, optimize resource allocation, and enable data-driven decision‑making. Externally, you will support capture activities, proposal development, and customer engagements to accelerate deal velocity and drive growth.

Responsibilities

The role is dynamic, requiring a candidate who is adaptable, thrives in a team environment, and can juggle multiple tasks simultaneously. Responsibilities will vary based on placement with the customer, but will include some or all of the following:


  • Internal Sales Process Management: Coordinate deal execution steps across sales, delivery, finance, and executive stakeholders to ensure timely, accurate progression of opportunities and hand-offs.

  • Proposal & Contract Operations: Draft, review, and manage Statements of Work (SOWs), change orders, proposals, compliance matrices, and timelines; support capture planning and customer presentations.

  • CRM & Pipeline Oversight: Maintain and optimize Foxtrot’s CRM/ERP, updating invoicing, contract, contact, and commercial activity data; track opportunities, generate forecasts, and present pipeline reports at leadership meetings.

  • Resource Management & Tracking: Monitor resource availability and allocation using pipeline intelligence; collaborate with Recruiting and Leadership teams to match staffing to business demand; support weekly resourcing meetings, documenting outcomes and action items. 

  • Sales Enablement & Analytics: Refine sales playbooks, proposal templates, and collateral; maintain version control of customer‑facing materials; analyse sales and delivery data to generate insights that improve forecasting accuracy, deal velocity, and pipeline visibility.

  • Customer Engagement & Delivery Support: Partner with delivery and engagement leads to coordinate key client-facing meetings, track milestones, and monitor renewal timelines and satisfaction KPIs.

  • Lead Generation & Marketing Collaboration: Work with marketing and outbound teams to develop quality lead lists, manage LinkedIn Sales Navigator campaigns, and ensure seamless hand‑off to capture teams; plan and budget BD events, webinars, and workshops.

  • Process Optimization & Continuous Improvement: Identify inefficiencies in the sales-to-delivery handoff; propose and implement streamlined operations workflows and tooling enhancements (e.g., CRM automation, document management).

  • Supporting Global Business Development Team: Working closely with leads for each geographic region to provide direct support as outlined above, while helping to coordinate their GTM needs with sales leadership.

Qualifications

  • 3–5 years of experience in sales operations, delivery coordination, or customer success roles within consulting, SaaS, or engineering environments.

  • Candidates with more experience are welcome to apply, the role can be tailored accordingly.

  • Highly organized, reliable, and comfortable collaborating with multiple functional and internal teams across time zones.

  • Strong written and verbal communication skills; client‑facing experience preferred.

  • Prior experience working in this capacity in a fast-paced technology or software-driven market.

  • Proficiency with CRM systems, pipeline management tools, and proposal automation platforms.

  • U.S. or U.K. candidates preferred; remote work supported.

Preferred Experience

  • Prior involvement in digital transformation initiatives or Palantir Foundry deployments.

  • Track record of developing sales operations infrastructure, metrics, or tooling.

Why Work at Foxtrot?

  • A dynamic, flexible environment that values autonomy, curiosity, and continuous improvement.

  • Opportunity to collaborate on cutting‑edge AI and data‑driven projects for enterprise and government clients.

  • Supportive, inclusive culture—women‑led and diversity‑driven.

  • Ongoing learning and professional development with exposure to innovative technologies and high-impact use cases.

Foxtrot Services is an equal opportunity employer committed to fostering a diverse, inclusive work environment. We comply with all applicable federal, state, and local employment laws and do not discriminate on the basis of any protected characteristic.