CSS Support Engineer L2 - US, Canada, and UK (Remote)
About Foxtrot
Foxtrot Services, founded by former Palantir employees with deep experience building and deploying large-scale AI/data solutions, is a certified strategic-alliance partner of Palantir Technologies. We work across industries (automotive, healthcare, financial services, supply-chain, and more), from enterprise data engineering to AI-powered use-cases and integrations. We value curiosity, technical fluency, strong collaboration, and high integrity.
Your Role
As a CSS Support Engineer at Foxtrot, you will be at the heart of the user experience, working directly with customers and internal teams to keep Palantir Foundry running smoothly across a wide range of industries. You will solve complex technical problems, serve as a bridge between users and product teams, and help scale our support systems as we grow.
This role goes beyond resolving tickets. You will deepen your understanding of the platform, advocate for users, and contribute to product improvements by translating patterns into actionable insights. Your technical fluency, problem-solving skills, and customer-first mindset will be essential.
Responsibilities
The role is dynamic, requiring a candidate who is adaptable, thrives in a team environment, and can juggle multiple tasks simultaneously. Responsibilities will vary based on placement with the customer, but will include some or all of the following:
Serve as a technical point of contact for Data Engineers and Foundry users, offering expert guidance and first-line support
Develop a strong understanding of Foundry applications and use that knowledge to resolve customer issues effectively
Collaborate with product engineers to identify, troubleshoot, and resolve bugs that impact users
Lead initiatives that improve how we support customers, with a focus on scalability and efficiency
Create and improve documentation to clarify complex concepts and fill knowledge gaps
Qualifications
Experience with analytical software platforms and large-scale data used to solve business problems
Familiarity with advanced data analysis and engineering tools, and the ability to help others use them effectively
Knowledge of development best practices such as branching, testing, and code versioning
Previous experience in a customer-facing support role, ideally with complex software systems
Passion for helping users succeed and strong skills in managing support tickets
Ability to prioritize and manage tasks independently in a fast-moving environment
Clear and thoughtful written communication, especially in technical documentation and customer support
Preferred Experience
Experience improving or scaling support systems and workflows
Background working with data-heavy environments or platforms like Palantir Foundry
Familiarity with REST APIs and integrating external systems
Experience working closely with engineering, product, and customer success teams
Why Work at Foxtrot?
A unique opportunity to join a fast-growing, technically sophisticated services firm at an exciting moment in the market.
Be part of a mission-driven team working at the edge of AI, data, and enterprise transformation.
Help build the future of delivery within a company that values both operational excellence and a strong internal culture.
Work with sharp, collaborative teammates and industry-leading tools like Palantir Foundry.
Enjoy flexibility, autonomy, and meaningful opportunities for growth in a high-trust, low-ego environment.
Foxtrot Services is an equal opportunity employer committed to fostering a diverse, inclusive work environment. We comply with all applicable federal, state, and local employment laws and do not discriminate on the basis of any protected characteristic.