CSS Support Engineer L2 - US, Canada, and UK (Remote)

About Foxtrot

Foxtrot Services is a trusted, certified global partner in the Palantir Foundry ecosystem. We help organizations unlock the full value of their Foundry investments by providing expert teams and solutions exactly when and where it’s needed. Our offerings span everything from pilot projects and MVPs to full use case delivery, solution architecture and design, ongoing maintenance, and strategic advisory - enabling faster, more impactful outcomes with Foundry.

Your Role

As a CSS Support Engineer at Foxtrot, you will be at the heart of the user experience, working directly with customers and internal teams to keep Palantir Foundry running smoothly across a wide range of industries. You will solve complex technical problems, serve as a bridge between users and product teams, and help scale our support systems as we grow.

This role goes beyond resolving tickets. You will deepen your understanding of the platform, advocate for users, and contribute to product improvements by translating patterns into actionable insights. Your technical fluency, problem-solving skills, and customer-first mindset will be essential.

Responsibilities

The role is dynamic, requiring a candidate who is adaptable, thrives in a team environment, and can juggle multiple tasks simultaneously. Responsibilities will vary based on placement with the customer, but will include some or all of the following:


  • Serve as a technical point of contact for Data Engineers and Foundry users, offering expert guidance and first-line support

  • Develop a strong understanding of Foundry applications and use that knowledge to resolve customer issues effectively

  • Collaborate with product engineers to identify, troubleshoot, and resolve bugs that impact users

  • Lead initiatives that improve how we support customers, with a focus on scalability and efficiency

  • Create and improve documentation to clarify complex concepts and fill knowledge gaps

Qualifications

  • Experience with analytical software platforms and large-scale data used to solve business problems

  • Familiarity with advanced data analysis and engineering tools, and the ability to help others use them effectively

  • Knowledge of development best practices such as branching, testing, and code versioning

  • Previous experience in a customer-facing support role, ideally with complex software systems

  • Passion for helping users succeed and strong skills in managing support tickets

  • Ability to prioritize and manage tasks independently in a fast-moving environment

  • Clear and thoughtful written communication, especially in technical documentation and customer support

Preferred Experience

  • Experience improving or scaling support systems and workflows

  • Background working with data-heavy environments or platforms like Palantir Foundry

  • Familiarity with REST APIs and integrating external systems

  • Experience working closely with engineering, product, and customer success teams

Why Work at Foxtrot?

At Foxtrot, we provide a dynamic, flexible work environment that values autonomy, curiosity, and continuous improvement. Our team supports a variety of clients across industries, giving you the opportunity to solve complex, high-impact problems.

We Offer:

  • Competitive compensation and benefits

  • 100% remote work flexibility

  • Opportunities to work on impactful and technically challenging projects

  • A collaborative, inclusive team culture focused on mentorship and growth

Foxtrot Services is an equal opportunity employer committed to fostering a diverse, inclusive work environment. We comply with all applicable federal, state, and local employment laws and do not discriminate on the basis of any protected characteristic.